Refund & Cancellation Policy

Grow Organic Leads creates real work for you the moment you use it: research is run, scripts are written, and videos are produced with paid AI services. This policy explains how cancellations and refunds work so it is fair to everyone. Everything below is handled inside the app, under My Tools → Plan & Billing.

1. Cancel anytime

You can cancel your subscription at any time in the app: open My Tools → Plan & Billing → Cancel plan. Cancellations are only accepted in the app, so they take effect instantly and you get an on-screen confirmation. Cancellation stops future billing, and your plan stays active until the end of the billing month you already paid for. When your plan ends, your access to the app ends with it, including your video library, reports and calendar. Videos already posted to your social accounts, or downloaded before that date, remain yours to use. We delete account content 30 days after your plan ends.

2. First-week guarantee (automatic)

If you cancel in the app within 7 days of your first payment, and you have not approved any videos for production, your first payment is refunded automatically when you cancel. There is nothing to send and no one to contact; the app shows whether you qualify before you confirm. Your access ends when the refund is issued. One audience report and one video calendar may be used during this period without affecting the guarantee. During your first 7 days you can approve up to 3 videos; your full monthly allowance opens after that.

3. When refunds are not available

• Once a video has been approved for production, the cost of producing it has been incurred, so that month's payment is non-refundable.
• Partial months are not refunded after cancellation; your access continues until the period ends.
• Unused videos, reports or calendars do not roll over and are not refunded.
• Renewal payments are not refunded. Cancel before your renewal date to avoid the next charge.

4. Boost packs and extra credits

Boost packs are prepaid and non-refundable once purchased. Boost credits stay available until the end of the billing month they were bought in.

5. Problems with a video

If a video fails to produce, tap Report a problem on that video in the app and we will remake it at no charge. For a finished video you'd like redone, for any reason, your plan includes free remakes each month (Starter 2, Pro 3, Agency 10), usable once per video within 14 days of it being marked Ready. After that, a remake costs $4.00. Paid remakes are non-refundable once the remake has started. If a paid remake has a clear technical fault, report it and we will make it right.

6. Billing errors

If you are charged incorrectly or twice, the duplicate or incorrect charge is refunded in full once confirmed.

7. Chargebacks

Cancelling in the app is always the fastest way to stop billing. We keep records of account activity, including sign-ins, approvals (with date and time), cancellations and delivered videos, and we provide these to the card issuer when responding to a dispute. Accounts with an open chargeback are paused until it is resolved.

8. How refunds are paid

Refunds under this policy are issued automatically to the original payment method and usually appear within 5 to 10 business days, depending on your bank.